Fapshi gives you the possibility to manage your funds in the easiest way possible. Whether you’re using the platform as a merchant or for personal purposes, understanding how your balances are structured is essential.
If there are any disputes on your account, they will also appear on this page.

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Balance Structure

There are two types of balances on Fapshi:
  1. Main Wallet Balance
  2. Service-specific Balances

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Main Wallet Balance

This is your default wallet. All payments received through no-code solutions such as: …are recorded in your Main Wallet Balance.
You can view your wallet balance directly from the Balances tab in the Fapshi Dashboard or the Wallet tab on the mobile app.

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Service-Specific Balances

If you’re a developer or merchant using Fapshi services programmatically (via APIs, Plugins, or SDKs), each service you create has its own dedicated balance. These balances are independent, meaning:
  • Each service receives its own payments
  • You can view the balance for each service separately
  • You can transfer funds between services (useful for cash-in-pay-out use cases) or to your main wallet balance for withdrawal.
This structure makes it easier to separate finances across different projects or use cases. To withdraw money from your service, you must transfer the money into your main balance.

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How to View Your Balances

You can view both your Main Wallet Balance and your Service-specific Balances from the Balances tab:
  • On Web: Go to Dashboard > Balances
  • On Mobile: Tap the Wallet tab at the bottom of the app
Each service or balance will be listed along with its total funds and a history of recent transactions.

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Moving Funds Between Balances

You can transfer funds:
  • From one service to another
  • From a service to your Main Wallet Balance (for payout)
To do this:
  1. Open the Balances tab
  2. Tap on the service you want to transfer from
  3. Tap Transfer
  4. Select the destination and amount
  5. Confirm using your Fapshi PIN
If you want to withdraw money you’ve collected via a service, you must transfer the funds into your main wallet balance.

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Notes

  • Balances are displayed in XAF (FCFA).
  • You can withdraw your funds at any time via Payouts.
Need help? Contact support@fapshi.com or visit our Help & Support Center.