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WE ADVISE THAT YOU TOP UP THROUGH THE FAPSHI MOBILE APP. So, the steps below are for the mobile app.
Keeping funds in your Fapshi account allows you to make payouts, fund services, and manage your business more efficiently. You can top up either your:
  1. Main Wallet Balance
  2. Service Balance
Top ups are typically processed within a few hours and, in most cases, no later than one business day. If it delays, contact support.

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Top Up Methods

Fapshi supports the following top up methods:
  • Mobile Money/Float transfer
  • Bank deposit
When you request a top up, Fapshi will display the payment details required for your selected method.

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Topping Up Your Main Wallet

Your Main Wallet Balance can be used for payouts and transfers to your services. To request a top up:
  1. Open the Manage Funds tab.
  2. Select Topups.
  3. Tap Request a Top Up.
  4. Enter the amount you want to top up.
  5. Review the payment instructions displayed.
  6. Complete the transfer using Mobile Money, Float, or Bank Deposit.
  7. Upload your proof of payment.
  8. Submit your request.
You’ll receive an email once your top up has been verified and your wallet has been credited.

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Topping Up a Service

There are two ways to fund a service.

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Option 1: Deposit Funds into the Service

This method allows you to deposit funds directly into a service. To do so:
  1. Open the Services tab.
  2. Select the service you want to fund.
  3. Tap Topup Funds into this Service.
  4. Enter the amount you want to top up.
  5. Review the payment instructions displayed.
  6. Complete the transfer using Mobile Money, Float, or Bank Deposit.
  7. Upload your proof of payment.
  8. Submit your request.
You’ll receive an email once your top up has been processed.

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Option 2: Transfer Funds from Your Main Wallet

If you already have funds in your Main Wallet Balance, you can instantly transfer them to any service. To do so:
  1. Open the Services tab.
  2. Select the service you want to fund.
  3. Tap Topup Funds into this Service.
  4. Select Topup from Main Balance.
  5. Enter the amount.
  6. Confirm the transfer using your Fapshi PIN.
Transfers from your Main Wallet Balance to a service are processed instantly.

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Processing Time

Most top up requests are completed within a few hours and, in all normal circumstances, within one business day.
If your top up has not been processed after one business day, please contact support and include your proof of payment for faster assistance.

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Notes

  • Top ups are available for both your Main Wallet Balance and individual Service Balances.
  • Payment instructions are generated when you submit a top up request.
  • Always upload a clear proof of payment to help speed up verification.
  • All balances are displayed in XAF (FCFA).
Need help? Contact support@fapshi.com or visit our Help & Support Center.